Returns & Refunds
We want every Tamara’s order to feel right. This policy explains how to cancel a distance purchase, return an item or report a fault.
1. Your 14-day withdrawal right
You may withdraw from an online purchase within 14 calendar days after you, or a person you nominate, receives the goods. You do not need to give a reason.
To start a return, email info@tamarascollect.com within the 14-day period with your order number and the item you wish to return. We will reply with return instructions and the return address.
2. Return condition
You may inspect an item as you would in a shop. Please return it unworn, unwashed and with labels, accessories and original packaging where possible. You may be responsible for diminished value caused by handling beyond what is necessary to check the item’s nature, characteristics and fit.
3. Exceptions
The withdrawal right does not apply where the law provides an exception, including:
- Goods made to your specifications or clearly personalised.
- Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
- Goods that deteriorate or expire rapidly.
- Digital content or other categories where the statutory exception has been validly accepted.
This does not affect your rights when an item is faulty, damaged or not as described.
4. Sending the item back
After notifying us, send the goods back within 7 calendar days, following the instructions we provide. Unless we agree otherwise or failed to inform you, the direct cost of returning the item is yours. We recommend a tracked service and keeping proof of postage.
5. Refunds
We refund eligible payments to the original payment method, including the standard outbound delivery charge where required by law. We will process the refund within 14 calendar days after receiving your withdrawal notice, but may wait until we receive the goods or you provide proof they were sent back.
Banks and payment providers may need additional time to show the credit after we issue it.
6. Faulty, damaged or incorrect items
If an item arrives damaged, is defective or is not what you ordered, contact us promptly with your order number and clear photographs. Depending on the circumstances and your legal rights, we will arrange repair, replacement, price reduction or refund and will cover reasonable return costs for an accepted fault.
7. Exchanges
For a different size or item, the quickest route is usually to return the original item and place a new order. Contact us first if you need help with an exchange.
8. Contact and legal rights
Email info@tamarascollect.com for return approval and instructions before sending anything. This policy complements, and does not limit, your rights under the Law of Georgia on the Protection of Consumer Rights.